SHIPPING & RETURNS
SHIPPING POLICY
The Golf Club Exchange is committed to providing excellent shipping services for all your golf equipment needs. We ensure careful packaging to ensure the safety of your products. Our shipping costs are transparent and we look to improve on delivery costs where/when possible.
We strive to use sustainable packaging materials to minimize our environmental impact and contribute to a greener future for golf enthusiasts worldwide.
On orders placed before 12PM Midday Mon-Fri we will aim to send your items for delivery the same day.
Any items purchased over the weekend will be sent Monday.
Please be aware we may remove the head of drivers/fairway woods to be able to fit into shipping boxes properly. A driver head torque wrench will be required to attach the head back on correctly.
RETURN & EXCHANGE POLICY
At The Golf Club Exchange, we understand that sometimes a product may not meet your expectations. That's why we offer a 7 Day return policy. We believe in building trust with our customers, and our return policy is designed to provide you with confidence and peace of mind.
Please Note:
The Golf Club Exchange will not arrange/pay for the return shipping of any item.
Any refunds will only be granted when we have received the item and have carried out an inspection. The item MUST be in the same condition it left us.
ONLY the cost of the item will be refunded (excluding postage).
We will notify you once we have received and inspected the returned item. If the refund is approved, we will process the refund automatically to your original payment method. Please note that your bank or credit card provider may take a certain amount of time to process and post the refund.
If the condition of the item returned has deteriorated from the one we sent we reserve the right to reduce the refund amount or refuse the refund.
Please ensure that the item is packaged appropriately to ensure no damage during return shipping. We will not be held responsible for items damaged in transit being returned to ourselves.
The Golf Club Exchange reserves the right to refuse returns that do not meet the specified conditions.
Got questions? contact us at: thegolfclubexchange@gmail.com